Skip navigation

Bookboon.com Stáhnout bezplatné e-knihy a učebnice

Choose a category

Managing Customer Experience in the Networked Age

Managing Customer Experience in the Networked Age
Doposud žádné hodnocení
ISBN: 978-87-403-1614-8
1 edice
Počet stran : 80
  • Price: 75,50 kr
  • Price: €8,99
  • Price: £8,99
  • Price: ₹150
  • Price: $8,99
  • Price: 75,50 kr
  • Price: 75,50 kr

4 snadné kroky k získání vaší e-knihy

Je nám velice líto, ale abyste mohli stahovat naše knihy nebo sledovat naše videa, budete potřebovat prohlížeč, který má povolený JavaScript.
Zadání vaší e-mailové adresy bude potvrzeno e-mailem. Budete dostávat náš měsíční zpravodaj týkající se našich knih zdarma. Jakékoli kontaktní údaje, které poskytnete, nebudou předány třetím osobám.
eLib
Unlock your organization's learning potential
See Demo

Corporate eLibrary

Discover our employee learning solutions

This is a Premium eBook

Bookboon Premium - Gain access to over 800 eBooks - without ads

You can get free access for a month to this - and 800 other books with the Premium Subscription. You can also buy the book below

  • Start a 30-day free trial. After trial: 39,99 kr p/m
  • Start a 30-day free trial. After trial: €5,99 p/m
  • Start a 30-day free trial. After trial: £4,99 p/m
  • Start a 30-day free trial. After trial: ₹299 p/m
  • Start a 30-day free trial. After trial: $3,99 p/m
  • Start a 30-day free trial. After trial: 39,99 kr p/m
  • Start a 30-day free trial. After trial: 39,99 kr p/m
eLib
Unlock your organization's learning potential
Click here!

Corporate eLibrary

Discover our employee learning solutions

O knize

  1. Recenze
  2. Obsah
  3. Popis

Recenze

Sherine ★★★★★

Beautifully written book with real insight into the workplace. Stephen puts his own experiences in his workplace to show how businesses work. Brilliant book highly recommended

Nick ★★★★★

In this book Spencer generously shares his Customer Experience process and insights honed working with prestigious consumer organisations. A process he empowers the reader to apply themselves. The experience driven insights are thoughtfully framed with Spencers' own take on the transition from the Information Age to the Network Age. An informative and actionable read for those delivering a retail experience.

Obsah

  1. The Information Age 
  2. S is for Story 
  3. T is for Team 
  4. A is for Ambience 
  5. R is for Recipients 
  6. S is for Systems 
  7. The Networked Age 

Popis

This book takes its title from a comment by LinkedIn co-founder Reid Hoffman: “We’re in the early stages of transitioning from the Information Age to the Networked Age”, and explains how organisations should think about the future, and use these insights to maximise engagement with, and value from, customers and stakeholders.

In today’s turbulent world, customers’ ability to share with, and discover the opinions of, those they trust – their networks – is at an all-time high.

The book answers the questions:

  • How has the Information Age changed the way our customers think, feel and behave?
  • What is the Networked Age, and how can we prepare to thrive in it?
  • What are the key future trends that will drive customer behaviour?
  • What is Customer Experience, and how will it work in the Networked Age?
  • How should we assimilate the trends into a future-proofed, Customer Experience model?

It will also introduce, and equip the reader to implement, the STARS model of a customer-centric organisation.

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with EU regulation.