Advanced Communication Skills

Are you looking to take your communication skills onto the next level?

Website:
www.m-t-d.co.uk

Preface

1. Introduction – Advanced Communication Skills
1.1 The Importance of Communication
1.2 What Is the Difference between Communication Skills and Advanced Communication Skills?
1.3 Which Advanced Communication Skills?

2. Review of Communication Basics
2.1 Introduction
2.2 The Communication Process
2.2.1 Source
2.2.2 Message
2.2.3 Encoding
2.2.4 Channel
2.2.5 Decoding
2.2.6 Receiver
2.2.7 Feedback
2.2.8 Context
2.3 Elements of Communication
2.3.1 Non-Verbal Communication (Tone of Voice & Body Language)
2.3.2 Verbal Communication
2.4 Taking Your Communication Skills to the Next Level

3. Examining the Communications Process
3.1 Introduction
3.2 Types of Input
3.3 Filters
3.3.1 Values
3.3.2 Beliefs
3.3.3 Past Experiences
3.3.4 Prejudices
3.3.5 Feelings
3.3.6 Environment
3.4 The Internal Map, Internal State, and Behavior or Response
3.5 Why This Matters

4. Internal Representation
4.1 Introduction
4.2 Internal Representation of Our World
4.3 Language as a Representational System
4.4 Verbal Clues
4.5 Visual Representation System
4.6 Auditory Representational System
4.7 Kinaesthetic Representational System
4.8 Auditory Digital Representational System
4.9 Eye Movements as an Indication
4.9.1 Visual Recall
4.9.2 Visual Construct
4.9.3 Auditory Recall
4.9.4 Auditory Construct
4.9.5 Kinaesthetic
4.9.6 Internal Auditory
4.10 Phrases for Use in Response to Each Representational System

5. Building Rapport
5.1 Introduction
5.2 Six Steps to Building Rapport
5.2.1 Match the Person’s Sensory Modality
5.2.2 Mirror the Person’s Physiology
5.2.3 Match the Person’s Voice
5.2.4 Match the Person’s Breathing
5.2.5 Match the Way the Person Deals with Information
5.2.6 Match Common Experiences
5.3 Calibration
5.4 Pereceptual Positions

6. Tools for Advanced Communication
6.1 Introduction
6.2 Reframing
6.3 Linguistic Tools for Advanced Communicators

7. Resources