The 21st century has seen some fundamental changes in how managers carry out their work. There are many different management styles today. No matter the organisation, a manager at his or her core still needs to be a leader. In the race to redefine management and leadership, are we perhaps losing this very basic management skill? It is an essential soft skill to being in a supervisory or management position. If you feel that your managers lack it, Bookboon has the solution.
The workplace has fundamentally changed in the last decade. It is the expectation that employees at all levels multitask and do more than ever before. With greater responsibility and more tasks to carry out on a daily basis, employees need a greater range of soft skills to get by. Memory is one of those new soft skills for the daily routine. If your employees regularly forget steps in complex tasks, or simply forget to carry out a task altogether, perhaps they could benefit from Bookboon’s effective solution to boost memory? (more…)
How to get the outcome you want from your important work conversations? Your communication skills will determine how successful you are at work and in business. We take our ability to communicate for granted. But if you’ve ever had a misunderstanding or conflict at work, it will be due to poor communication skills. Frustrating for managers and staff, this can lead to relationship breakdowns and these misunderstandings cost businesses time and money. (more…)
A sound internal training and development scheme is important for every company if it wants to maintain an excellent workforce – and employees are usually grateful if you, the HR manager, or you, the people manager, offer them opportunities to develop their skills. However, there’s a catch… (more…)
We accept that meetings are a normal part of business life. They are necessary for communication, for directions and decision-making. Yet it seems we attend too many meetings. They run on too long and a growing consensus is that they are rather a waste of time. Does this describe your business? If so, you may need to think about how it conducts meetings. The meeting management skill is one of the soft skills for managers and decision makers.
You don’t want to stop holding meetings, but you do need to cut back and make them more efficient? Bookboon can help you achieve efficiency by helping you to improve your meeting skills. (more…)
No job is truly easy. No matter how qualified, how experienced or hard working an employee is, there will be problems. How they deal with problems in the workplace is a mark of an employee’s ability to cope. Problems require lateral thinking, teamwork, positivity and determination. Sometimes, things are out of our hands and we have to wait for a solution. That is where patience comes in. Arguably, we live in an impatient world; we have lost the soft skill of patience. Bookboon has a simple solution for your employees to gain back their patience. (more…)
More employees than ever before are working with people from different backgrounds. Today’s generation of employees is working with people of different nationalities, colours, and religious beliefs.
Sometimes, clashes happen based purely on these cultural differences. Arguably, tolerance and understanding of cultural differences are new soft skills for the modern age. It is clearly one that some workplaces lack. There is always room for improvement and Bookboon can help improve workplace cohesion when culture is a clash. (more…)
Have you got any New Year’s resolutions for 2017? For many people, resolutions include giving up harmful behaviours such as smoking, drinking or overeating, and getting fit(ter) instead. Or maybe you would like to spend more quality time with your family and friends, achieve a better work-life balance and a healthier lifestyle. Perhaps you would like to start realising a project that has been on your mind for quite some time.
Communication in the workplace is not necessarily about what we say. Sometimes, the important aspect is how we say it – our manner. In an age where we spend more time on the internet than talking face to face, we are losing some of our non-verbal communication. Assertiveness is one of those dying soft skills. We all think we know, but we often misunderstand what assertiveness means. It’s become such a problem that our workloads are unbalanced. Miscommunication occurs and friction increases. Supporting your employees to develop their soft skills like assertiveness is essential for your business success – Bookboon shows you how. (more…)
We all know that soft skills such as empathy, teamwork and interpersonal communication help deliver tangible results for business success. However, it is also arguable that productivity is, in itself, an important soft skill. But how do you as a business get the best out of your employees? How do you encourage your employees to improve their day-to-day performance? It may be difficult to quantify something so seemingly difficult to define, but you can do it with the carrot and without resorting to the stick. Bookboon has a solution and here, we show you how! (more…)