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Tag Archives: Customer Experience

The Customer Is Always Right! How to Avoid Customer Care Turning into a Nightmare!

It’s all about the experience! Good customer service is the source of success of every company. All efforts you invest in other services and products might be worthless if you don’t get customers to return to your business and share their good feedback with others.

Selling a product or a service to a customer once is only half the battle. The key of a long term, profitable business is to build up a strong costumer-business relationship and this is only possible through good customer service. People will not forget how you made them feel, so make sure they leave you with a positive feeling. Below are important clues that will guarantee that your customer care does not turn into a nightmare. (more…)

7 Essential Steps to Making Customer Experience Your Competitive Advantage

 

In a world where “experts” are derided, “truth” has become “post-truth” and “news” has become “fake news”, how do organisations become trusted partners with their customers?  (more…)