Most conflict management theories and training courses are focused on resolving rather than actually managing conflicts. The focus on “resolution” contains a dangerous assumption: that disagreements and conflicts are “a problem”. Most of the times, this assumption is incorrect: disagreements are excellent opportunities to collectively learn and innovate. Yet, it is not easy to acquire the skills necessary to transform disagreements and conflicts in learning dialogues and positive change. (more…)
In the first part of this two-piece article, we looked at the characteristics, objectives, and basic rules of mediation. In this second part, you will learn what each stage of this process looks like. (more…)
The workplace can be a stressful place. Conflicts happen between managers and employees; it cannot be avoided. We also see conflict between employees, and between employees and clients/customers. This is only the human conflicts. A lack of ability to solve conflicts can negatively affect your business. That is why it is vital that you promote positive conflict resolution as a soft skill. There are tools you may use to promote good conflict resolution. The simplest is mediation or mindfulness practices, but you need a long-term solution. Bookboon can provide that.